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How to Resolve a Complaint

 

The first step in resolving a complaint is to speak with the staff involved.  If there are issues that cannot be resolved there, or if the issue is very serious, a more formal process may be followed.

 

A general complaint is a written statement alleging concerns with a District employee, student, or any unresolved school process.  To file this type of complaint, please download the Complaint form and check the “general complaint” box.

 

A uniform complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation. A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, sections 4600-4687. To file this type of complaint, please download the Complaint form and check the “uniform complaint” box.

 

A Williams complaint refers to insufficient instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils, including complaints about dirty or poorly maintained restrooms, and teacher vacancy or misassignment.  This type of complaint may be filed anonymously.  To file this type of complaint, please download and complete the Williams Complaint form.

 

Please submit general/uniform complaints to:

Washington Unified School District

Attn: Human Resources Department

930 Westacre Road

West Sacramento, CA 95691

 

Please submit Williams complaints to:   

Washington Unified School District

Attn:  Assistant Superintendent of Educational Services

930 Westacre Road

West Sacramento, CA  95691

 

Complaint Resolution Timeline

If you have spoken directly to the staff involved and the concern remains unresolved, please submit the appropriate complaint form.  If you are unsure which type of complaint you are filing, please file a general complaint.  Once the complaint is filed, you should expect a phone call from the appropriate administrator within two (2) business days.

 

The District attempts to resolve all general and uniform complaints within thirty (30) days.  If there is a prolonged investigation, the process may take up to a maximum of sixty (60) days.

 

Williams complaints must be resolved within sixty (60) days of receipt.

 

Assistance with Complaints

Information about how to file complaints can be found in Board policy 1312-1312.4.  Board policies are accessible through the Board of Education section of this web site.

 

For assistance with accessing the appropriate policy or for questions about processes to follow for complaints, please contact Elaine Stall at (916) 375-7604 x1045.